Customer Support

Questions? We’re here to help.

 

Ordering

Orders may be placed on our website, or by telephone. Unless otherwise stated, our teas are packed in resealable pouches, labeled with the tea's description and a brewing guide.

Shipping

We will make every effort to ship your order as quickly as possible. During the business week, we ship most orders the same day the order is placed, provided we receive the order by 12 noon. Orders received after 12 noon will be shipped the next business day (Monday through Friday). You will receive an email confirmation with tracking information.

United States: Free Shipping on orders above $70. Flat rate $8 shipping on all other orders. We ship by USPS Priority Mail or Ground Advantage Mail (approximately 2-8 days). Please note that shipping times are estimates and are not guaranteed. While we will make every effort to pack and ship your package quickly, there may be unforeseen delays during shipping that we do not have control of.

Canada: $25 flat rate USPS International First Class or Priority (approximately 3-7 days).

International: We are currently taking orders from a select number of countries outside of the US/Canada. Rates correspond to geographic region.

  • Asia & Mid-east: $58
  • Africa: $48
  • Central & South America: $42
  • Europe & UK: $48
  • Oceania: $62

If you are outside the listed regions, or are having trouble completing your order, please contact us at hello@songtea.com.

Please note that customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient.

Returning Ceramics & Teaware

If you are not satisfied with an item within 7 days of delivery confirmation, we will accept a return and issue a refund. To return an item, please contact us for a return authorization within 7 days of delivery. Once authorization is received, the item needs to arrive at our shop within 10 days.

Our policy cannot accommodate purchases that have been misused, altered, or otherwise damaged. Refunds are credited to the original form of payment for the purchase price, less shipping, once we receive the merchandise. Customers are responsible for the cost of return shipping. Items returned without a return authorization and/or after our 10 day grace period may incur a 50% restocking fee.

Please note Song Tea does not assume responsibility for reimbursement or compensation of merchandise damaged or lost in transit. In the event that your order arrives damaged, please contact us immediately. Products purchased on our website may be returned to our San Francisco store location.

Returning Tea

We are available during business hours to answer any questions you have regarding our tea. However, once purchased, we do not accept returns or refunds for tea, unopened or otherwise. We encourage purchasing Single brews to try teas that you may not be familiar with before committing to a larger amount.

If we have made an error with your order, please contact us by phone or email and we will do our best to resolve the problem.

Thank You!

 

Still need help?

Email hello@songtea.com or call 415 885-2118 Tuesday through Sunday, 11am to 5pm PST.

Morning Tastings @ Song

The fog that covers our coastal city makes the days start slowly, wrapping around us in a woolly blanket of grey. We lean into these qualities in our San Francisco studio, gradually bringing up the lights, setting a kettle to boil, running a finger across the canisters of tea in search of the perfect accompaniment to our mood.

Mornings are time of reflection, and unfurling - both the twisted leaves of tea in piping hot water, and our minds and bodies as the sun slowly seeps through the windows and across the floor. Quiet Mornings at Song offers us the opportunity to share this liminal space with you, and to embrace community over pots of freshly brewed tea.

Join Song’s founder, Peter Luong in an intimate group tasting, here at Song. We’ll gather near the glow of the windows, brewing, sipping, and discussing the origins, flavors, and stories of a changing series of curated teas, as the day outside begins its slow unfolding.

Session Schedule & Reservations

Quiet Mornings at Song vary by session. Twice each month we offer a Introduction to Tea tasting that focuses on the fundamentals of cultivar, craft, and tea traditions. This is tailored for guests new to tea drinking and discovery, or those wishing to deepen their understanding of tea types and industry practices.

The remaining sessions feature a rotating assortment of teas, curated around around a topic and theme. These tastings reflect the seasons, responding to harvest and roasting dates as they arise, and reflecting the teas and traditions that pique our curiosity and inspire further investigation. Each month we'll vary the theme of the teas we brew together so that each time you join us, there will be something new to discover. New themes will be announced monthly via newsletter. All are welcome.

Topical sessions are limited to 6 guests. Introduction to Tea sessions are limited to 8 guests. To reserve, please search for available dates and book through Tock.