Come work for the best tea company in the world.

Come work for the best tea company in the world. Song Tea & Ceramics is a small team of five working out of a small studio in lower Pacific Heights, San Francisco. But we're growing. We're currently looking for:


Customer Experience + Retail Manager

You will join us as the retail representative of our brand. Your role at Song will be to oversee the retail customer experience at our tea studio, and act as a brand ambassador for our company’s values and aesthetic. This includes managing retail sales and product education, leading tastings, organizing and hosting private tea-related events on and off-site, providing information, recommendations, and warm conversation to our guests and friends, and maintaining our beautiful space.

Your responsibility will include managing and motivating the retail team to achieve an exceptional level of customer care. You’ll also recruit, train and develop our retail team to increase the day to day productivity of the business, leading by example and inspiring a shared vision by communicating company goals. Where necessary, you’ll also identify areas for improvement and implement creative solutions (back of house, scheduling, organization), and assist and participate with the roll-out of all new training and operational initiatives.

We compensate ourselves the best we can. We offer competitive salaried pay, full health coverage, funds for your commute, and paid vacation.

Knowledge of tea, coffee, or wine is preferred. We especially appreciate applicants with experience in food & beverage. However, we will also teach you everything we know. What we do look for is a passion for quality and taste, and a capacity to share it with others. Our Customer Experience + Retail Manager will be required to work a full-time schedule of five days a week, at least one or two days will need to fall on a weekend.

We wouldn’t call our job difficult or stressful, but we share a passion for quality products, beautiful experiences, and personally crafted interactions that keeps us busy and productive. Ultimately, we feel the best candidate guidelines are those implied by the shop and products themselves. We recommend stopping by to take a look.

Please send a resume and short statement to work@songtea.com, with “Retail & Customer Experience Manager” in the subject line of your email.


Part time Production Team Member

You’ll join us as production and retail support for our team. Your role will be to support the production and fulfillment team to ensure in-store, web, and wholesale orders are fulfilled.

Our ideal candidate will be flexible and when needed, assist in maintaining our tasting room and retail space, greet customers and answer questions (we will provide training). 90% of your day will be spent in production and order fulfillment - and 10% spent on customer service and working directly with tea.

We are looking for someone who can assist us 3 or 4 days a week. This position is ideal for someone who wants to gain experience in the world of tea while attending school, or someone who is looking for a flexible schedule, allowing time to pursue personal projects.

We compensate ourselves the best we can. We offer a competitive hourly wage, with funds for your commute.

Who you are, and how you work is more important to us than where you’ve worked before. To succeed in the position, you must be:

  • Hard working, and can take responsibility for the completion of any task, large or small
  • Able to think on your feet and problem solve
  • Be computer savvy
  • Be process and operations oriented. can grasp how a company can work most efficiently and effectively
  • You must work well with others, and with us. We admire grace and friendliness
  • This position requires some degree of manual and physical labor

We wouldn’t call our job difficult or stressful, but we share a passion for quality products, beautiful experiences, and personally crafted interactions that keeps us busy and productive. Ultimately, we feel the best candidate guidelines are those implied by the shop and products themselves. We recommend stopping by to take a look.

Please send a resume and short statement to work@songtea.com, with “Production + Fulfillment Support” in the subject line of your email.